Body Forward Built to take real orders.
A telehealth platform with six treatment lines, licensed prescribers, and a checkout that was still a prototype. We rebuilt everything between the intake quiz and the paid order.
The site looked finished. The business could not take an order.
Body Forward was not short on demand. Patients finished the intake quiz, met a licensed provider, got a yes, and then hit a wall: there was nowhere to enter a card. Here is what was actually broken when we sat down.
A checkout that was a prototype.
The buy button fired a demo alert. No cart, no card field, no way to pay across all six treatment funnels.
Approvals stalling at the money moment.
Patients cleared the medical exam, then the process went quiet. Every yes died waiting on a manual workaround.
No patient portal.
No place to see treatment status, order history, or saved payment. Every question became a phone call.
Copy that could not survive review.
Claims and product language that risked ad platform rejections and regulator flags in a category that forgives neither.
Nobody home after hours.
Telehealth patients shop at midnight. Questions sat unanswered until the next business day.
A telehealth brand earns trust at the prescriber's yes. It earns revenue in the ninety seconds after. We built the ninety seconds.
Compliant, clinical, and warm on the surface. Card vaults, gated exams, and auto-created orders underneath. Four systems, laid out below.
Four systems. One working storefront.
The money path is the spine: every patient walks the same five steps, no phone call required, on any of the six treatment funnels. Scroll it.
Intake quiz
Condition-specific screening across weight loss, hair loss, sexual wellness, and peptide therapy.
Card saved on file
Secure vault, nothing charged yet. This is the gate everything else hangs on.
Licensed prescriber exam
The telehealth visit releases only after the card is saved. No exam wasted on a patient who cannot pay.
Approval
The order auto-creates and holds for the provider's call.
Paid order
Staff flips one switch and the saved card completes the sale. Proven in production with real charges.
The intake funnel system
Six condition-specific screening paths across weight loss, hair loss, sexual wellness, and peptide therapy, all feeding one checkout spine.
The patient portal
Thirteen branded tabs wired to real patient data: treatment plans, orders, saved payment, exam status, messaging, referrals.
The catalog
Forty-seven products with upfront pricing, clinical-but-warm copy, and claims written to survive both ad platforms and regulators.
The always-on layer
An AI concierge answering patients around the clock, transactional email, and a partner program for creators and healthcare voices.
Every page QA'd on real mobile
What runs in production today.
No projections and no vanity numbers. This ledger is live on the site right now, and the money path underneath it is proven with real transactions.
The throughline
"Quiz. Card.
Yes. Paid."
Four beats. The decision rule for every build choice on this project.
If a feature did not move a patient down that path, it did not ship
Could be you next
Have a site that looks finished but does not sell?
Tell us what is stuck. We will walk your whole funnel and show you exactly where the revenue leaks. No pitch deck, no pressure.
Book a Call ↗ chris@reliablepr.net661-569-8966